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Reduce Waste
Do I have a solution? Sort of: If I'm in the return window, have been an Amazon customer since 2002, pay for Prime membership, and don't have a history of "gaming the system," just give me the bloody refund already.
We work with...
... healthcare companies of all sizes and types. What they all have in common is the need to do better.
Whether testing out a new feature, deeply understanding & improving a service, or optimizing their product to help patients & customers get on with their lives.
Strategy
Research
Product & Service Design
Usability Testing
Before running...
… down the path to a solution, we help you to be sure of what are you trying to accomplish. The outcome is we either validate your idea (great!) or we find out what the idea should be (also great!).
To do it, we talk with you, your current, former, and potential patients & customers, your employees, and anyone else who might have some insight into the current state of things.
We design our approach and deliverables around your goals, tailoring our tools and methodologies for each project. The result will be a strategic plan that will move your efforts forward. We provide focus so that you can better serve your patients & customers.
