Healx is in the process of adding a more robust Product team, including its first Product Managers. We ran a stand-alone Discovery project for Healx to find out how best to inform their Product Strategy. We found out a lot more along the way. This was a generative Research project meant to understand the current-state struggles Healx was going through and how we might guide them along the right path.
There was a lot to cover, but we were able to organize the findings (via 800 pages of interview transcripts!) in such a way as to help orient the exec team around what issues are most important to address as well as the interdependency within the issues.
This work will inform their product strategy, workforce planning, and even how they conduct meetings for years to come.