Each level of service builds on the previous one, whether you need someone to step into a project and do usability testing or need help designing your product or service, we've got you covered.
Need help figuring out where to start? No problem: drop us a line.
Pssst. We also do Training & Workshops!
Levels of Service
User & Design Research
- Interviews (in-person, on-site, remote)
- Current State Analysis
- User Profiles and Personas
- Long-term Studies
- Journey/Story Mapping
User Experience and Product Design
- Information Architecture
- User Flows
- Work Flow Diagramming
à la carte
These items can be included in any project, or each item can be it's own project
Usability testing is a great way to generate ways to improve a product or service and can even be used to define them. We take care of recruiting participants, work with you to plan the test, facilitate the tests, then deliver a report that includes action items for your team to start improving right away.
We can run in-person, in-lab, or remote testing depending on the goal, time, and budget.
- Identify issues blocking your customers from a great experience
- Learn what your users do
- Get feedback on ideas for new features
User & Design Research
Includes Usability Testing
We start with a simple and broad an hypothesis as possible to understand the current state, then let the data we collect direct us where we need to listen and observe. We’ll use this approach when we (including you) are looking for new opportunities or we know there’s a problem, but we aren’t sure what is the root cause.
During research we’ll interview people in your company as well as users/customers of your products and services. We’ll tag along with employees as they do their job to get a better understanding of how to improve their workflow. Along the way, we develop profiles to be used for future conversations and design work.
- Find out who your customers are
- Know your customers better
- Generate and explore new ideas for your company
User Experience & Product Design
Includes Testing & Research
We take what we have learned and apply it to create workflows, wireframes, prototypes, and the information architecture such that you know exactly what you need to build. Whether a single feature or an entire product, we can create what you, and more importantly, your users need.
- Data-driven design approach
- Validated designs reduce support requests
- Increase user satisfaction
Service Design & Customer Experience Design
Includes all the things!
Here we look at the entire journey your customer takes, as well as everything they interact with (people, places, things) to map out where you’re at today, and where you need to get to in order to support your customers and give your employees what they need to do their jobs well.
- Increased customer loyalty (CLV)
- Deep understanding of all aspects of your customers' journey and how the business supports it
- Insights-driven, sense-making FTW