Studio Articles

All of our deep thoughts.

Service Design

April 25, 2017

Service Design looks broadly and deeply at the interactions between people on the outside of a business and people on the inside of it; from what motivates people to engage with the business, to how the business should best entice and serve them, to how customers and companies deal with each other once they have an established relationship.

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How Do We Make Meaningful Work?

March 28, 2017

We all have to play our roles, but ultimately we’ve come together, hopefully, to make something that has meaning and we don’t necessarily have to fall into Industrial Age hierarchies in order to accomplish our shared goals.

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Book Review: Design For Real Life

March 21, 2017

How can we design for real world stress, aka, the real life of our customers? Design for Real Life explores this question and ways we can ethically test our work with real people.

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Reduce Suffering, Increase Dignity

March 14, 2017

A tweet I posted last November was part being silly, but it was also the idealist in me wondering why so many products and services aren't attempting to reduce suffering and increase dignity.

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Users Never...

February 28, 2017

As we say around here, people are weird, and they will use your product in ways you never imagined. There's only one way to find out how, and that's by asking.

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Before the Screen Loads

February 21, 2017

We’d been on the conference call for a little over fifteen minutes talking with the client about the early results of usability testing on an application for reviewing the results of a DNA test. We were seeing reactions of “too many screens,” and too much medical jargon that wasn’t explained. Test participants were getting lost and felt underwhelmed. Eventually, they would all find the right information, but the usability test results didn’t feel like a success in terms of the design proving helpful.

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Working Within Constraints

February 07, 2017

It isn’t fun to be constrained when trying to solve a problem or explore an opportunity. Having too little time and too little budget is something everyone runs into. But working within a constraint can lead to some surprising and creative outcomes.

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Ethics and Technology

January 31, 2017

What does it mean for technology to be ethical, and whose responsibility is to foresee the side effects of any given technology? We explore these questions and ideas for a more ethical approach.

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We Can Do Better

January 24, 2017

A company’s reputation feeds as much its ability to turn a profit as does the things it creates in its operations. Your design should take that into account. The people who approve your deliverables should understand that. The people that sign the cheques should demand it. It’s on all of us to stand up, be good hosts, and say “We can do better.”

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